o Fields internal and external customer inquiries to the Service Departmento Opens work orders as directed by the Service Manager / Shop Foreman and maintains control until they are closed and invoicedo Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.

under the direct supervision of the Service Managero Maintains Service Department filing and recordso Updates customer profiles using equipment, hours, or other information from the customer work orderso Assist in answering service phone callso Maintains accessories and supplies and prepares replacement orderso May prepare Service Technician efficiency reports and other reports as neededo May process warranty and / or product improvement claims including the computation of charges, submission and follow-upo Other related duties as instructed by managementExperience, Education, Skills and Knowledge :

Basic knowledge of accounting practices

Ability to use standard desktop load applications such as Microsoft Office and internet functions

Knowledge of office procedures

General understanding of mechanical / technical terms is preferred

Mechanically inclined

High School Diploma or equivalent experience

Last updated : 2024-04-23